1. Introduction
This Refund Policy outlines how and when customers may receive refunds. We comply with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK Trading Standards.
2. Refund Eligibility
Refunds are granted if items are returned within 14 days, unused, and in original condition. Deductions may apply for diminished value.
3. Refunds for Faulty Items
Reported within 30 days. We may require photos/videos. Full refund or replacement offered. Return shipping is covered for faulty items.
4. Refund Processing Time
Refunds processed within 5–10 business days to the original payment method.
5. Non-Refundable Items
Personalised items, hygiene-sensitive clothing with opened seals, digital items, gift cards, and non-returnable items. Delivery fees refundable only under statutory cancellation.
6. Shipping Fees
Shipping refunded only under the 14‑day cancellation right.
7. Cancellations Before Dispatch
Full refund if order hasn’t shipped.
8. Fraud Prevention
We may refuse refunds for wardrobing, excessive returns, or fraud.
9. Contact Information
My Shopper Limited
128 City Road, London, EC1V 2NX, United Kingdom
Call: +44 7700 184071
Email: [email protected]