1. Introduction
This Return Policy explains the conditions under which you may return items purchased from our online store. We comply with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, UK Trading Standards, and Distance Selling rules.
2. Eligibility for Returns (Clothing Products)
Items must be unworn, unused, in original condition, with all labels, tags, hygiene seals, and packaging. Items must be free from odours and marks.
3. Non-Returnable Items
Underwear, lingerie, swimwear after hygiene seal removal, bodysuits, personalised/custom items, items marked non-returnable, gift cards, and digital products.
4. Return Window
You may return eligible items within 14 days from delivery.
5. How to Start a Return
Contact [email protected] with your order number and details. We will provide instructions.
6. Return Shipping
Customer covers return shipping unless the item is faulty.
7. Condition Assessment
Items showing use may be rejected.
8. Exchanges
Exchanges depend on stock availability.
9. Contact Information
My Shopper Limited
128 City Road, London, EC1V 2NX, United Kingdom
Call: +44 7700 184071
Email: [email protected]